Frequently Asked Questions
Find answers to common questions about our premium handbags
What materials are used in Kaai bags?
We use premium, scratch-resistant Italian leather and high-quality hardware to ensure durability and a luxury finish for every piece.
How do I care for my leather bag?
To maintain the leather, wipe with a soft, dry cloth and store in the provided dust bag when not in use. Avoid prolonged exposure to direct sunlight or moisture.
Will my laptop fit in your work bags?
Most of our work bags are designed to fit laptops up to 15.6 inches. Please check the specific dimensions on the product page for compatibility.
Do you offer a warranty?
Yes, all Kaai bags come with a 2-year warranty covering manufacturing defects in materials and craftsmanship.
Can I change or cancel my order?
Orders are processed quickly. If you need to make changes, please contact us within 2 hours of placing your order.
Are your products ethically made?
Sustainability and ethics are core to our brand. We work exclusively with certified European tanneries and fair-labor factories.